Exchange / Return / Upgrade Policy
Q: Can I Exchange / Upgrade jewelry that I have purchased from you Online or at the Store?
A: YES ! Certainly, at KYRA we give you plenty of time to consider your purchase. We offer a hassle-free 7-day exchange policy on most products that can be exchanged/upgraded for any other gold or diamond jewelry item of the same value or a value higher than the original purchase price by paying the difference. However, all sales are final and there is a NO returns policy on items purchased online or instore.
If at any point in time within 7 days of receiving your order, you are not satisfied and want to exchange the product for something else, we will be glad to assist you. Products not included in the policy will carry an indication in their description. T&C apply.)
Upon receipt of a product for any exchange/upgrade, our quality assurance department will review your purchase and make a DOA 'Declaration of Acceptance' or DONA 'Declaration of Non-Acceptance' as per the terms & conditions stated. Our customer service staff will get in touch with you within 7 working days of receiving the product.
For hygiene reasons, jewelry used at KYRA for fresh or new piercings, Custom orders and items especially made as per your design and approval , as well as items carrying ON SALE, signs will NOT be included for exchange/return/upgrade.
Q: Can I get a CASH refund/buyback on any products custom-made, purchased online, or at the store?
A: At KYRA.ae, we assist and guide you through your purchase process at every step and make a conscious effort to ensure all product details, prices, and images are updated to give you an excellent buying experience. You may use one of our many online communication tools available before making that important purchase decision. However, we 'DO NOT' provide cash refunds for any products or services purchased online or in store and especially for custom-made items. Items can only be exchanged and upgraded as per our policy.
Q: How do I Upgrade/Exchange a product?
A: For any exchange/upgrade on your online purchase made at www.kyra.ae, you will need to contact our customer service at +971 04 3406868 from Sunday to Thursday, 10.00 am to 7.30 pm , or send an email to cs@kyra.ae . Our customer service team will then guide you through the process within 7 business days from the date of receipt of the email.
The exchange, return and upgrade policies are subject to terms & conditions as mentioned below.
- Jewelry can be exchanged only once as per our exchange and upgrade policy if not satisfied with the initial purchase made online or in store within 7 days.
- Exchanges/upgrades of jewelry are acceptable only upon presentation of the original sales invoice.
- Gift vouchers are valid as per the stipulated date and have to be encashed in full in a single purchase.
- Jewelry & Gift Vouchers can be exchanged for gold or diamond jewelry only, NOT for gold bars, platinum bars, or gold coins.
- Diamond jewelry can be upgraded to diamond jewelry and diamond gift vouchers only. NOT for Gold.
- The return/exchange/upgrade does not apply to jewelry that was made to order (custom made).
- Examination and valuation of jewelry for upgrade will take up to 7 business days or more.
- In case of an exchange/upgrade, you may be liable for the replacement cost of packaging and collateral material (certificates) if lost or misplaced.
- All the above exchanges/upgrades/refunds are valid for purchases made at www.kyra.ae or at our physical address in Dubai only, not at any third party.
- Items that have been worn, damaged, resized, scratched, or altered in any way will NOT be accepted for exchange/upgrade.
For more email@kyra.ae
