shipping policy

Shipping & Delivery Policy and FAQ's

Q: Do you provide free shipping within the U.A.E and GCC?

A: Let us break this down into A.) UAE & B.) GCC

Shipping within the United Arab Emirates:

KYRA.ae offers Free Shipping to all customers within Dubai UAE, on all products ordered online, with a minimum value of AED 750 and above (approx. USD 200). For all other emirates except Dubai, a flat fee of AED 30 applies to all orders.

Items ordered of values lower than AED 750 or USD 200: Flat AED 30.

  • a. Can be collected from our office directly by contacting our Customer Service department on (WhatsApp) +971-50-585-2400 (https://wa.me/971505852400).
  • b. We can arrange to deliver the items to you via courier. This service comes at a fixed delivery fee of AED 20 within the UAE.
  • c. Delivery service is provided within Major City limits. Any territory beyond city limits falls outside the delivery parameter. In such cases, we kindly request you arrange a pickup of your orders from an alternate location or from our office.

B: Shipping to GCC countries other than UAE (KSA Kingdom of Saudi Arabia, Bahrain, Oman, Kuwait)

At KYRA, we are working hard to offer free shipping to GCC countries; however, currently, for products with a minimum value above AED 2,000 (approx. USD 500), there is a flat fee of AED 150.

Items purchased online of a lower value than AED 2,000 (approx. USD 500) will carry a delivery fee of a minimum of AED 180 per shipment (T&Cs apply).

Q: Do you Ship Internationally, is it Free?

A: KYRA.ae is working hard on offering Free International Shipping in the near future; however, currently it comes at a "Cost" (a nominal fee relevant to the Port of Destination).

All international orders will be shipped with an additional charge (at COST) via FedEx International Priority® (or with our logistics partners).

How much is it? It varies by country. Our customer service department will get in touch with you regarding the shipping charges once you've made your purchase, or if you would like to know more prior to purchase. We deliver your shipments safely, securely, and on time to your doorstep. For more details, please email us at cs@kyra.ae or contact us via (WhatsApp) +971-50-585-2400 (https://wa.me/971505852400).

Please note that all international shipments are subject to inspections by customs authorities in the U.A.E. and the destination port of import. Any billing and shipping information contained in your order will be provided to the concerned authorities as part of the customs clearance procedures at exit and entry points.

Q: Who will deliver my order?

A: For local deliveries within Dubai, in most cases, KYRA.ae uses a combination of its own in-house team of messengers and 3rd-party courier company drivers. For regional and international shipments, KYRA.ae has partnered with leading shipping and logistics providers such as Aramex, FedEx, Transguard (Emirates Group), and others to deliver your shipments safely, securely, and on time. KYRA.ae reserves the right to change shipping partners according to business needs.

Q: Can I track my order online?

A: Yes, you can track your orders once payment is received and the order is processed by clicking "Track My Order" for FedEx Shipments or "Track Your Aramex Shipment" at the bottom of our website.

Alternatively, you can message our Customer Service team via (WhatsApp) +971-50-585-2400 (https://wa.me/971505852400), and they will provide you with tracking information. This feature provides the most recent updates on orders placed through www.kyra.ae or via our WhatsApp AI Agent.

Q: How long will it take for my order to reach me?

A: All online purchases will be shipped Same Day if ordered before 2:00 PM, or the very Next Day if ordered in the second half of the day.

Please note: Deliveries are subject to payment confirmation. Any unforeseen delays or logistical issues can be tracked directly online via "Track My Shipment" or by contacting us via (WhatsApp) +971-50-585-2400 (https://wa.me/971505852400). Our Customer Service staff will also keep you informed. (Working hours: Saturday to Thursday, 9:30 AM to 7:00 PM, excluding UAE public holidays).

Q: What happens if the order delivered to me is Damaged/Broken?

A: We at KYRA.ae stand behind every piece of jewelry we sell and warrant that all items are free from manufacturing defects at the time of delivery. We urge all customers to inspect the package for any damage or tampering before receiving or digitally signing the delivery note. In the event there is an issue with the jewelry received, please contact our Customer Service department via (WhatsApp) +971-50-585-2400 (https://wa.me/971505852400) for assistance.

Q: Do I pay additional charges, duties, taxes, etc. upon receipt of my Order?

A:

  • Local Orders (UAE): The KYRA.ae representative handling your order will notify you of the net amount payable inclusive of all charges before processing delivery.
  • International Orders: The KYRA.ae representative will notify you of the net amount payable; however, the customer is responsible for complying with local import laws and regulations in the destination country.

Q: What about Customs?

A: Any customs fees, import duties, taxes, or other handling charges are the responsibility of the customer. We cannot control these charges and can only provide estimates at purchase, as import laws vary widely by country.

In most cases, the local courier company will be advised by customs authorities regarding applicable taxes/duties and will contact you directly. If tracking online, the airway bill status may show "Held in Customs - Awaiting Duty and Tax Payment".

(Please contact your local customs office for specific details; our customer service team can also assist where possible.)

Q: Do you Gift wrap my order placed on your website?

A: Yes! Upon request, every jewelry order from KYRA.ae arrives beautifully packaged in signature KYRA packaging, including an exclusive box, bag, and relevant documentation.

Q: Is my order placed with KYRA.ae fully insured?

A: Yes, all orders placed with KYRA.ae are fully insured by our logistics partners from the moment they leave our Dubai fulfillment facility until they reach your doorstep. Digital signatures upon receipt are retained as proof of delivery.